We’re always on the hunt for smart and creative individuals who see opportunities and chances for innovation in the booming real-estate technology world. We love collaborative team players who are passionate about what they do best. We challenge our team members to rise to their fullest potential.

Culture

We are all about Passion, Integrity and Execution.

It’s no secret that the formula for great execution is teamwork. We empower people to take ownership of what they’re passionate about, so they can make a meaningful impact and delight our customers. We want team members who want to invest in us the way we invest in them.

Why work for SuiteSpot?

At SuiteSpot, we use technology to simplify real-estate property management processes and operations. We aim to disrupt an underserved market and deliver short and long term value to our customers. We base our solutions on deep domain expertise and intimate industry knowledge that has been validated by major customers and industry thought leaders. We believe in the power of data analytics and machine learning technologies to deliver insights and actionable solutions for real-estate operators.

Through collective product ownership, an agile environment, and a truly collaborative culture, we strive to offer every new team member the chance to not just be part of a company, but to have a hands-on, voices-heard impact on the building of our solutions and our company. We believe in challenging everyone here to rise to their full potential. This is a small environment where everyone’s efforts – and the results of those efforts – are transparent and count.

Working at SuiteSpot will give you a chance to build out your role and your skills mentored and coached by seasoned technology entrepreneurs that have grown and led successful organizations of all sizes – from start-ups to large scale publicly listed companies. Together, we will create, drive, and be at the forefront of technology adoption in the booming real-estate tech sector!

SuiteSpot is an equal opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Customer Success Manager

Remote

Full Time

Customer Success

Mid Level

Who we are

SuiteSpot is a PropTech company transforming how residential real estate is managed and operated at scale. Our award-winning Maintenance and Capital SaaS solutions serve the top 50 multifamily property management operators in North America, across hundreds of thousands of units.

We move fast, ship real solutions, and measure ourselves by customer outcomes. We live by P.I.E. (Passion, Integrity, and Execution) and look for people who do the same.

Who we need

Are you a strategic relationship builder who is passionate about understanding why customers buy software and helping them achieve their long-term business goals? At SuiteSpot, our Customer Success Manager (CSM) is the strategic advisor accountable for driving continuous value, retention, and growth across our client portfolio.

You will own the overarching Customer Success Journey, working side-by-side with an Onboarding Manager who handles technical project delivery, schedules, and implementation. Once a customer joins SuiteSpot, you partner with key executive stakeholders to understand their business drivers, track their key performance indicators (KPIs), measure progress against their original business outcomes, and ensure they realize maximum ROI from our platform.

Crucially, you serve as the bridge between our customers' long-term vision and our platform's evolution aligning strategic client objectives directly with our product roadmap.

We are seeking a talented, enthusiastic, and customer-obsessed individual to join our growing team.

Who you are

You are a consultative, business-minded customer success professional with executive-level presentation skills and a data-driven approach. You excel at uncovering a customer’s strategic objectives, translating complex operational data into actionable insights, and building long-term executive alignment. You thrive on turning software adopters into long-term strategic partners and advocates.

What you will focus on

Drive the Customer Success Journey: Own the ongoing post-onboarding strategy and relationship lifecycle, serving as the trusted advisor to executive sponsors and key decision-makers.
Objective Alignment & KPI Tracking: Deeply understand why each customer bought SuiteSpot. Define customer success plans, establish baseline metrics, and continuously track progress against their core business objectives and target KPIs.
Product Roadmap Alignment: Connect customer strategic priorities directly with SuiteSpot's product roadmap. Act as a strategic partner to client executives by showcasing upcoming features, gathering input on strategic initiatives, and demonstrating how our product evolution supports their multi-year business targets.
Partner in Parallel with Onboarding: Work alongside the Onboarding Manager during implementation. While they manage project timelines, tasks, and go-live readiness, you focus on stakeholder alignment, executive engagement, and success plan development.
Value Realization & Executive Business Reviews (EBRs): Prepare and facilitate regular business reviews with client leadership to showcase platform ROI, quantify operational impact, review adoption health, and align on evolving business goals.
Account Health & Risk Mitigation: Monitor overall account health indicators, proactively identify health risks or shifts in customer strategy, and lead mitigation plans to ensure long-term retention.
Strategic Adoption & Growth: Partner with customer champions to drive deep operational adoption, advocate for best practices, share relevant industry use cases, and identify opportunities for account expansion and recurring revenue growth.
Customer Advocacy & Feedback: Champion the voice of the customer within SuiteSpot, sharing strategic customer feedback with Product, Sales, and Leadership to continually refine our platform and value proposition.

What you bring

3 - 5+ years of experience as a Customer Success Manager, Account Manager, or Strategic Consultant in a B2B SaaS environment (PropTech experience is a plus).
Proven track record of managing enterprise relationships, driving retention, and identifying account growth opportunities.
Strong business acumen with experience defining customer success metrics, tracking operational KPIs, and building joint success plans.
Demonstrated experience leading and facilitating executive meetings and Executive Business Reviews (EBRs) with clear outcomes.
Excellent interpersonal, verbal, written, analytical, and presentation skills.
Ability to interpret platform usage data and convert it into strategic recommendations for business executives.

Why join SuiteSpot?
SuiteSpot is a fun place to work, dedicated to solving problems with resilient and scalable solutions. We have a reputation for meeting our customer’s needs, building innovative features and functionality, and supporting integrations and implementation far beyond the go-live.

We're a small team without big egos, willing to contribute wherever needed. We hold our values – passion, integrity, and execution – in high regard, taking ownership and accountability for our individual impact, expanding our knowledge, and advocating for change and each other. We take our work very seriously but never take ourselves too seriously. Our company culture promotes ongoing learning and team building. We bring people together a few times a month to discuss deliverables and individual professional development goals and to connect at social events.

At SuiteSpot, we embrace the whole person and offer flexible, remote working options, a competitive compensation package, and a comprehensive benefits package that starts on day one.

#LI-Hybrid
#LI-DNI

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